FAQ & Policies

 

 

Production Time For Customized items

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  • You will always receive a notification mail when the production is done so you can get an estimate when will the shipment arrive.
  • Production time might take longer during sales peak and holiday season, you will also be notified by mail.
  • Notice that when the production starts there will be no refund available, you can refer to the policies.

 

Shipping Info

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  • Po box addresses, Hawaii, Alaska, U.S outlying territories, APO/FPO are not available.
  • If you purchase blinds and other decor, we will ship separately as blinds, shades and draperies are customized.
  • Customer is responsible for the disposal of all shipping and packaging materials including pallets used for large shipments.
  • Please make sure your address is right, you can notify us to change it only before the production is done, changing address after shipping will generate additional cost.  
  • Production time might take longer during sales peak and holiday season, you will also be notified by mail.

 

 

Returns and Refunds

Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. Below are some points about how we handle cancellations and changes:

  • Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 calendar hours after your online order is finalized.
  • If you notify us in every mean to cancel your order during this 24 calendar hour period, we will refund your money.
  • Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24 calendar hour period. You can only reach out to customer service for further solution (normally store credit or partial refund).
  • On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.
  • We reserve the right to reject any order, at our discretion.

Inspection of Merchandise

  • IMPORTANT: If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 14 calendar days after delivery to your home and we'll have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us within this 14-day period, we won't be able to do so. All damaged shipments must be signed for as damaged.

 

Privacy Policy

Your privacy is important to Pridecor.  Ask you for some personal information in order to provide you with services you request. However all personal information that you may share with us is kept absolutely confidential. We will not sell or rent your personal information.

Personal information we may collect:

In general, you can visit Pridecor without telling us who you are and without revealing any information about yourself. However when you place an order you will provide us with your name, address, phone number, and e-mail address. This information will be retained in our database along with your order. If you pay with a credit card your card number is deleted from our secure database once your order has been processed.

How we may use the information we collect:

We only use your personal information to process and fulfill your order(s) or respond to your requests. If you place an order we may need to contact you if additional information is required. We will not share this information with any outside company or agency unless compelled by applicable legislation. You may choose to subscribe to our e-mail list to be notified of special offers and to receive our newsletter. We will not sell or trade your e-mail address to any third parties and subscriptions may be cancelled at any time.